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Ginette Bohin Ginette Bohin Nov 2020 Within 4days of order I tried to cancel as I made a mistake they said the order is already being made which I feel is not true and also would not consider any further communication I will NOT use this retailer again Reply from Swift Direct Blinds in Nov 2020 Hello Ginette, Thank you for taking the time to leave feedback following your recent order with us. I am sorry that would not use our services again. All of our Products are bespoke, made to measure to each individual requirements. Once an order is placed with us, this is passed straight through to our Production Team, where all the materials required to make the blind are cut to specific sizes ordered. Once the product is started to be made, the item cannot be amended or cancelled. The chances of another customer wanting the same size and colour blind is extremely slim. Hence, why we advise this within our Terms and Conditions. I am very sorry that you felt this was not true. If we can be of any further assistance, please do not hesitate to contact us. Kind regards Mollie