All of our blinds are covered by a 12-month standard warranty. We also extend this to a five-year guarantee on the majority of blinds produced in our own factories. For full details on our warranty offer, visit our terms and conditions.
You can easily keep track of your orders progress with our online order tracking service. Just enter your order number and delivery postcode & we will let you know what stage your order is currently at. Keep an eye on your orders journey from workshop to doorstep, it couldn’t be simpler.
Click here to start tracking
Access and print the VAT invoice for your order using our new online function. Designed to make things quicker and easier for you. Just enter your order number and delivery postcode & you’re good to print.
Click here to get your documents printed.
We are sorry you’re having to read up on this particular subject, rest assured though we will do everything we can to resolve any issues with your blinds.
The quickest and easiest way to report a fault or damage to your new blinds is to include all information in one email. Please ensure you send us photos of the damage, confirm the size of the blind that is damaged and your order number. If the problem with your new blinds relates to sizing issues, please include an image of your blind next to a tape measure showing the incorrect sizes if you think we have made the blind to the wrong size.
This link will take you to our contact Page.
Please send your email to our customers service team who can be reached using [email protected]
To help make sure there are no delays, please ensure your images are as clear as possible & include as much detail as you can. As tempting as it is, please don't call us to log damaged blinds as we will need to see images of your blind to be able to remake this for you.
Due to the bespoke nature of our products and the way in which we process orders and order materials, once placed it is not possible to amend or cancel orders. On priority dispatch blinds, your order goes to the front of the queue and can be started in as little as 15 minutes. This is due to the process being designed to deliver your order to you as quickly as possible. Please check your details before you confirm your order and consider our SizeSure guarantee for peace of mind.
The best way to save your details for later is to register as an account user - This enables the use of saved baskets - which you can come back to at any time to complete your purchase.
Once logged in, to get save a quote before you order, enter your sizes on your products and add to a basket.
Simply save your basket at the checkout page and come back later to confirm your purchase. Why not take advantage of our free sample service, sent via first class post, order up to ten free samples.
We also offer an industry leading Sizesure measurement insurance service. Visit our Sizesure page for more information.
Still not sure? Contact our expert customer services team for advice on blind options and materials!
To order your free samples, just click on the ‘Get a sample’ button on your desired product page. Selected free samples will then be added to your shopping cart labelled with the price £0.00, where you will be required to complete the normal transaction steps. You can order up to ten free samples per order via our web page – if you require more, create a new order or call customer services on 0370 218 7042
Swift Direct Blinds offers no cancellation right for our custom-made and made-to-measure products, which includes any blinds, curtains and any other made-to-order products on our website, unless otherwise advertised. Due to the way our production queue is set up, especially for Next Day Dispatch orders, we won't be able to cancel your order. Due to the made-to-measure nature of our products, once we have started production we are unable to amend or cancel your orders.
We have partnered with Klarna to offer a buy now pay later service. Once you have entered your address information, Klarna may be presented to you at the checkout as a payment option to pay in 30 days or split your total into 3 payments. Any pay later contract made is between yourselves and Klarna with Swift Direct Blinds unable to amend or alter your credit with them.
Unfortunately custom-made goods cannot be returned to us if you are not happy with the colour or fabric style you selected. For this reason we're happy to provide free samples to help you decide. Simply choose your fabrics and order the samples on-line, they will be despatched using First Class post.