You can easily keep track of your orders progress with our online order tracking service. Just enter your order number and delivery postcode & we will let you know what stage your order is currently at. Keep an eye on your orders journey from workshop to doorstep, it couldn’t be simpler.
Click here to start tracking
You should not book a fitter to install the blinds until the blinds have been received by you and you have checked that there are no defects that all parts are present and complete. We also advise not to take specific time off work to wait for a delivery. Swift Direct Blinds will not pay towards or cover the cost of any 3rd party fitter costs you may incur.
Yes you can. When you're completing your order, just un-tick the ‘deliver to billing address' box. A separate form will pop up, allowing you to enter a convenient work or alternative delivery address.
Remove the tick from the "deliver to billing address" option and enter your chosen address.
No, unfortunately at this time we are unable to offer any timed delivery services however most couriers will send a 2-hour delivery window to you on the morning of delivery. Deliveries will take place between 8.30am-6pm Monday- Friday (excluding bank holidays).
On selected products there is the option to use our Next Day despatch service. This is available only on selected products and once ordered your blinds will be made and dispatched the next working day for you. It’s our quickest delivery service at the moment, delivery times remain the same as standard delivery between 8.30am-6pm Monday- Friday (excluding bank holidays).
See here for full information about delivery.
We currently deliver to UK mainland, Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and the Channel Islands only.
If you wish to order blinds for abroad we can deliver to your UK mainland shipping agents. Please note any blinds leaving the UK are no longer covered by our warranty.
Standard delivery is usually five to seven days; non-mainland can take up to ten business days. You can see the current lead time on the product page before ordering and you will be informed of an expected dispatch date within 24 hours after purchase.
As our made to measure goods are despatched from different factories, it is not unusual for part of your order to be delivered on another day within the expected delivery range. Some parcels naturally are split in the courier sorting hub for two different delivery drivers to deliver.
Vertical blinds - As our vertical blinds are sent out as two items, our courier will normally split these items up and can be on different delivery vehicles.
If you have only received one item, don't panic – give us a call to find out more information.
If your goods have gone missing, please contact our customer services as soon as possible. Note on Vertical blinds - As our vertical blinds are sent out as two items (slats and head rail), our courier may split these up and put them on different delivery vehicles. If you have only had one item, please do not panic and feel free to give us a call for more information.
If you have ordered more than one type of blind you may find that these are delivered separately.
We do deliver our products to the Channel Islands, but understandably, there is an extra cost. All Channel Island orders will be charged at UK prices, with an additional amount added on. For the latest information, visit our delivery page
Our delivery charge is as follows:
- Standard £9.99 (Standard delivery of 5 working days, Monday to Friday, 7am-6pm)
- For more delivery information, visit our delivery page
On the rare occasion that a parcel is damaged in transit, please sign as ‘damaged’ on the carrier’s note. If the goods inside are actually damaged rather than just the packaging, please contact customer services as soon as possible.
If for any reason you miss your delivery, the delivery company will leave their calling card with information on how to arrange a re-delivery at your convenience. A re-delivery will operate at no extra cost to yourself.
If for any reason you miss your delivery, our delivery company will leave their calling card and information on how to arrange redelivery at a convenient time for you, for no extra cost.
Our carrier partners are TNT, DX, DPD, IFS and Tuffnels. If your courier does not arrive or your package has gone missing, contact our customer services team.