Delivery Tracking

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Frequent Delivery Questions

How I can see the status of my order?

We will update you with emails about the state of your order from the manufacturing started to when it is collected by the courier.

We will always send out the tracking code as soon as we have one from the courier so that you can further track the order on the courier platform.

My order hasn't been delivered on the date given.

Delivery times advertised on the website are purely for guidance and Make My Blinds cannot be held liable or accountable to changes to the given timescale. As made to measure products cannot be made in advance, they have tight production timelines and sometimes issues such as adverse weather and quality control issues can cause delays. All items are built to order, and we always aim for the quickest build times. Make My Blinds cannot be held financially responsible for any delay or expenditure from pre-organised events due to a delay in receiving your order.

Why is my order split between couriers?

Orders with various blind types may be manufactured and delivered separately.

We may ship only the oversize blind with one courier and the remaining blinds with another. Blinds from different locations will also be split and delivered on different days by different couriers.

You will receive a separate progress update. Keep an eye out for a text or email regarding your delivery slot and tracking information.

More delivery information

Standard Delivery charge is £7.99, no matter how many blinds you order!

Next Day Dispatch Service, available on any blinds with the "Next Day Despatch" sticker.Next Day Dispatch refers to your order being dispatched from our factory the next working day (Monday To Friday).

Our Delivery Partners

Make My Blinds will always ship with our preferred service partner DPD, XDP or Tuffnels, depending on your geographical location.

If for any reason we cannot ship with them, for instance if the item is too heavy or long, Make My Blinds reserves the right to ship with any other carrier in the UK at our discretion.

Ongoing Orders

How I can change the delivery address of my order?

If you need to change your delivery address please inform Make My Blinds before dispatch to avoid any delay with the shipping. While we can amend delivery addresses when the product is in transit, please expect an extra day for delivery.

What if I want to change or add items in my order?

As all orders are made to measure, we can't change or amend orders once in the system.

What if I want to cancel my order?

As all orders are made to measure, we can't change or amend orders once in the system.

Missing tracking information

Sometimes our courier partners systems don't update as quickly as we would like. We get the information from them at the same time as you will. Please contact us if you have not had a tracking link 3 days after dispatch.

Quick Solutions

Replace or Return and item

Unfortunately due to all of our products being made to measure, they can't be returned. If you have a production or sizing issue with your order please reach out to our customer service team.

Product received is damage. What should I do?

All shippings are insured during transport. If there is any damage to the packaging upon delivery please note this when you sign for the order.

Upon receipt of a damaged shipping, photograph the box and take note of whether this has damaged the order inside.

Please then contact us along with your order number. We will speak to the courier company.

Make My Blinds will replace or repair damaged orders at our discretion upon receiving photo evidence. We may ask for the product to be returned before replacing the damaged blind.

Courier has delivered the wrong items, what should I do?

Please contact our customer service team with the order number on the box, please also have your order number to hand to help us resolve this for you as quickly as possible.

Find a missing parcel that shows as delivered

If you parcel shows as “delivered” but it is not in your possession, you may need to contact the carrier. Be sure to have your tracking number or delivery confirmation number, so that they can easily find your parcel.

Tips: Make sure you look around the delivery location. Your parcel may have been left with a neighbor or in a safe place, like a porch or garage.

Undeliverable shipping

Couriers will try to deliver your order up to 3 times before returning it to Make My Blinds or their local depo.

If this occurs we will get in touch with you to let you know what has happened and rearrange delivery.

Still having more questions?

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0370 218 7042

[email protected]

Open daily from 9am - 6pm