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Anonyomous Anonyomous Dec 2020 product is good but customer service is bad Reply from Swift Direct Blinds in Dec 2020 Hello Anonymous, Thank you for taking the time to leave feedback following your recent order. I am sorry that you have had trouble getting through to our Customer Services Team. We are experiencing a high volume of telephone calls and emails at the moment and as a result our response times are slightly longer than normal. With regards to the incorrect sized slat been sent, i am sorry about this. We will certainly investigate this internally to prevent a recurrence. Having checked our records, i can see that our Customer Services Team have been liaising with you re your sizesure claim. If you need any further assistance, please do not hesitate to contact us. Kind regards Mollie