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MR Danny Maxwell MR Danny Maxwell Nov 2020 Blinds do enhance the windows and the room Why do I have to search the web for discount vouchers?? Reply from Swift Direct Blinds in Nov 2020 Hell Danny, Thank you for leaving feedback following your order with us. I am pleased to hear you are happy with your purchase and that they fit well. I am sorry that you feel our Customer Service is poor, could you maybe elaborate on that so i can ensure this is investigated. With regards to our discount codes, we do not actively publish these on our website, We do send emails with active codes and when samples are obtained, we advise of codes. In addition, we do have some special offers advertised within our website. However, i will certainly pass this information on to our Marketing and Website Team to see if we can produce these on our website in the future. If we can be of any further assistance, please do not hesitate to contact us. Kind regards Mollie Reply from MR Danny Maxwell in Nov 2020 Hello Firstly your products are really good and enhance the room the Issue around vouchers is something that can be fixed by searching the WWW and just looking for them However, why do I need to look around , its as you are hiding them from the public like a game of hide a seek They can be very easily found but why do voucher sites have your discounts I had to make 3 separate orders recently to get the costs down as if I made one order with the vouchers I found online , I would have paid more. Makes no sense to me , if you have discounts , tell your customers. its like you don't care that customers can find better deals for your products if they look around. It does take sometime to get a reply from you when you have a query about the order Why do you not have a loyalty scheme or send vouchers to customers for the products they have brought if say they have spent £500 they get 10% of the next order or if they spend £500 you get 10% of that order Bottom Line , your products are good , I would question you could do more for your customer base
Cliff Cliff Oct 2020 The product was fine but the manufacturing was not. Reply from Swift Direct Blinds in Oct 2020 Good morning Cliff, Thank you for taking the time to leave a review on the products you have recently ordered from ourselves. I am sorry to hear that you are not happy with the manufacturing of the goods, I can see that you have contacted our Customer Service Team and this is now being dealt with. Should you require any further assistance, please do not hesitate to contact us. Kind regards Mollie
Dave from Norwich Dave from Norwich Oct 2020 The blinds are excellent. They look as if they have always been fitted to the windows. The instructions cover more than one type of blind and are more hinderance than help. But the ladies on the helpline are excellent. But once you have figured out that you don't need a screwdriver to fix the frame together (it just clicks together with a bit of pushing) your away. Not cheap for big french windows, but they really are first class. Delivery in 9 days, which for Taylor-made stuff is good. I will certainly buy again.
John Callard John Callard Sep 2020 Extremely pleased with these blinds, so easy to fit and of excellent quality all at a very competitive price, would highly recommend.
Mandy Mandy Sep 2020 n/a haven't received product Reply from Swift Direct Blinds in Sep 2020 Hello Mandy, Thank you for taking the time to leave feedback following your recent order with us. I am very sorry for the delays you have experienced with receiving your goods. Having checked our records, I can see that your order did leave us on time for delivery, however, your order did get lost during the transit process. On the rare occasion this happens, we do give the courier an opportunity to find the order before make a decision on what happens next. I note that the order was never found and a remake was authorised. I believe you received the remake order on 25th September. I trust that you are happy with the order, however, if you do have any further concerns, please do not hesitate to contact me. Kind regards Mollie