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Samuel Robinson Samuel Robinson Dec 2020 No product delivered as promised no response from company Reply from Swift Direct Blinds in Dec 2020 Hello Samuel, Thank you for taking the time to leave feedback following your order with us. I am very sorry that you have been experiencing this delay and a lack of communication. We are experiencing a high volume of calls and emails at the moment, so our response times are are slower than normal. We are doing everything possible to reply and take action as quickly as possible. I can see that you have been liaising with our Customer Service Team recently and that they are looking into this matter for you. In the meantime, if i can be of any further assistance, please do not hesitate to contact me. Kind regards Mollie Reply from Samuel Robinson in Dec 2020 Thanks Mollie, our original delivery date of 1st week in Dec was missed & we still don’t have a revised delivery date...any updates would be appreciated!
Miss F Miss F Nov 2020 I have never received this blind. It doesn’t appear to exist. Reply from Swift Direct Blinds in Dec 2020 Hello Miss F, Thank you for taking the time to leave feedback following your recent order with us. I am very sorry to read and learn of the level of service you have received. This certainly isn't the type of service we expect anyone to receive. We did experience an issue with our online tracking system, when it had shown items were in transit that hadn't been made. This was rectified as quickly as possible. Normally, when we are experiencing delays with materials from our suppliers, we are provided with an anticipated date. However, these dates can change and this information should be passed on to you from our Customer Service Team as quickly as possible. Having checked our systems, i can see that a full refund has been agreed. On this occasion there has clearly been a lack of communication. You have my assurances, that this will be investigated internally and any necessary action will be taken to prevent a recurrence. If we can be of any further assistance, please do not hesitate to contact us. Kind regards Mollie