How can I track my order?
You can easily keep track of your orders progress with our online order tracking service. Just enter your order number and delivery postcode & we will let you know what stage your order is currently at. Keep an eye on your orders journey from workshop to doorstep, it couldn’t be simpler.
Click here to start tracking
Booking a fitter?
You should not book a fitter to install the blinds until the blinds have been received by you and you have checked that there are no defects that all parts are present and complete. We also advise not to take specific time off work to wait for a delivery.
Can I have my goods delivered to another address other than my billing address?
Yes you can. When you're completing your order, just un-tick the ‘deliver to billing address' box. A separate form will pop up, allowing you to enter a convenient work or alternative delivery address.
Can i have my order delivered to my workplace?
Remove the tick from the "deliver to billing address" option and enter your chosen address.
Can I have the option of a timed delivery?
No, unfortunately at this time we are unable to offer any timed delivery services. Deliveries will take place between 8.30am-6pm Monday- Friday (excluding bank holidays).
On selected products there is the option to use our SwiftTrack same day despatch service. This is available only on selected products, on orders placed before 12pm. It’s our quickest delivery service at the moment, delivery times remain the same as standard delivery between 8.30am-6pm Monday- Friday (excluding bank holidays).
See here for full information about delivery.
Do you offer overseas deliveries?
We currently deliver to UK mainland, Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and the Channel Islands only.
If you wish to order blinds for abroad we can deliver to your UK mainland shipping agents.
How long will my order take?
Standard delivery is usually five to seven days; non-mainland can take up to ten business days.
I'm missing a part of my order?
As our made to measure goods are despatched from different factories, it is not unusual for part of your order to be delievered on another day within the expected delivery range. Some parcels naturally are split in the courier sorting hub for two different delivery drivers to deliver.
Vertical blinds - As our vertical blinds are sent out as two items, our courier will normally split these items up and put them on different delivery vehicles.
If you have only received one item, don't panic – give us a call to find out more information.
What are the procedures if my goods are lost by the courier?
If your goods have gone missing, please contact our customer services as soon as possible. Note on Vertical blinds - As our vertical blinds are sent out as two items(slats and head rail), our courier may split these up and put them on different delivery vehicles. If you have only had one item, please do not panic and feel free to give us a call for more information.
If you have ordered more than one type of blind you may find that these are delivered seperatley.
What are your delivery charges to the Channel Islands?
We do deliver our products to the Channel Islands, but understandably, there is an extra cost. All Channel Island orders will be charged at UK prices, with an additional amount added on. For the latest information, visit our delivery page
What are your delivery charges to the UK?
Our delivery charges are as follows:
- Standard £9.99 - Free over £199 (standard delivery of 5 working days, Monday to Friday, 7am-6pm)
- Morning delivery 7am to 12noon - £10
- Before 10am - £15
- Non-mainland UK - additional £10
- Channel Islands - additional £15
- For more delivery information, visit our delivery page
What do I do if my parcel arrives damaged?
On the rare occasion that a parcel is damaged in transit, please sign as ‘damaged’ on the carrier’s note. If the goods inside are actually damaged rather than just the packaging, please contact customer services
as soon as possible.
What happens if I miss my delivery?
If for any reason you miss your delivery, the delivery company will leave their calling card with information on how to arrange a re-delivery at your convenience. A re-delivery will operate at no extra cost to yourself.
What if i'm not at home at the time of delivery?
If for any reason you miss your delivery, our delivery company will leave their calling card and information on how to arrange redelivery at a convenient time for you, for no extra cost.
What is the minimum spend to avoid any delivery charges?
All orders with a basket value over £199.00 (excluding Next Day charges) are delivered free of charge on our standard service to all UK mainland addresses. Addresses outside of the UK mainland - Northern Ireland, Isle of Man, Scottish Islands and Channel Isles - will be subject additional delivery fees.
Where available our Next Day, express 2-3 day and timed deliverie
s will incur an additional charge.
Which courier do you use to deliver my blinds?
Our carrier partners are TNT, DX, DPD, IFS and Tuffnels. If your courier does not arrive or your package has gone missing, contact our customer services team.