Warranty Claim Photo Guide
To get your claim sorted as quickly as possible, we need a few photos or a short video showing the issue. Don't worry - you don't need to be a professional photographer. Just follow the simple guide below for your type of issue and we'll have everything we need to get things moving for you.
Blind Issue - Incorrect Size
Roll Width
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A photo from a distance showing how the item was measured – please measure the full width of the roll including mechanisms when they are fully down.
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Close-up photo showing the finalised measurement on the measuring tape.
Fabric Width
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A photo from a distance showing how the item was measured – fabric width only.
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Close-up photo showing the finalised measurement on the measuring tape.
Vertical blind width issue:
Vertical blind drop issue:
PS: If the selected installation method is “Exact,” the slat size will be 40 mm smaller than the ordered drop. For recess installation, the difference will be 50 mm. Then, standard tolerance applies.
Perfect fit width issue:
Perfect fit drop issue:
Blind Issue - Operational Issue
With an operational issue, we ask that you also provide a short video. This will help us identify the problem and solve it for you more quickly.
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A clear photo of the issue.
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A short video showing the issue in action – around 10 seconds is perfect.
Damaged Blind
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Images or a short video (around 10 seconds long is perfect) clearly showing the damage.
Missing Parcels or Parts
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Images of the delivery labels of items received.
Electric Blinds
With electric blinds, we ask that you also provide a video of the issue. This will help us identify the problem and solve it for you more quickly.
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A clear photo of the issue.
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A short video showing the issue in action – around 10 seconds is perfect.
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If your problem is with setup, please share a short video of how you're trying to connect.