How can I track my order?
You can easily keep track of your orders progress with our online order tracking service. Just enter your order number and delivery postcode & we will let you know what stage your order is currently at. Keep an eye on your orders journey from workshop to doorstep, it couldn’t be simpler.
Click here to start tracking
Booking a fitter?
You should not book a fitter to install the blinds until the blinds have been received by you and you have checked that there are no defects that all parts are present and complete. We also advise not to take specific time off work to wait for a delivery. Swift Direct Blinds will not pay towards or cover the cost of any 3rd party fitter costs you may incur.
Can I have my goods delivered to another address other than my billing address?
Yes you can. When you're completing your order, just un-tick the ‘deliver to billing address' box. A separate form will pop up, allowing you to enter a convenient work or alternative delivery address.
Can I have my order delivered to my workplace?
Remove the tick from the "deliver to billing address" option and enter your chosen address.
Can I have the option of a timed delivery?
No, unfortunately at this time we are unable to offer any timed delivery services however most couriers will send a 2-hour delivery window to you on the morning of delivery. Deliveries will take place between 8.30am-6pm Monday- Friday (excluding bank holidays).
On selected products there is the option to use our Next Day Delivery service. This is available only on selected products. Order before 12pm to receive your blinds the next working day.
How many blinds can I order on next day delivery?
There is a limit of 15 blinds per order with next day delivery. If you add a 16th blind to your basket, you will not be able to checkout with next day delivery. This is in place to make sure our factories don't get overwhelmed and we can fulfil our speedy manufacture.
Do you offer overseas deliveries?
We currently deliver to UK mainland, Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and the Channel Islands only.
If you wish to order blinds for abroad we can deliver to your UK mainland shipping agents. Please note any blinds leaving the UK are no longer covered by our warranty. All orders to the Channel Islands are charged a flat fee of £24.99 for delivery and are excluded from the "free delivery over £299" offer.
How long will my order take?
As all our products are made to measure in different manufacturing facilities, times vary. Go to the product page for the estimated dispatch date. Once dispatched, delivery will take 1 to 4 working days. Head to this page to track your order.
If you’ve upgraded to next day delivery and placed your order before 12pm, your order will arrive the next working day. If you’ve upgraded to express shutter delivery, your order will arrive within 7 working days.
I’m missing part of my order?
Our made to measure blinds are produced in different factories, so it's not unusual for an order to arrive in more than one delivery. Parcels are also sometimes separated at the courier's sorting hub and sent out on different vehicles, which means parts of the same order can arrive on different days within your expected delivery window.
If your order hasn’t arrived by your estimated delivery date, get in touch and we’ll chase it up for you.
I've only received part of my vertical blinds order. Where is the rest?
Vertical blinds are made up of a head rail and a set of slats, and depending on the size of your blind these may be packaged separately. If they are, our courier may put them on different vehicles, so one part may arrive before the other. If the rest of your order hasn't arrived within 3 working days, please give us a call and we'll chase it up.
What happens if my order is lost by the courier?
If your order hasn't arrived, please contact our customer services team as soon as possible and we'll track it down for you.
Before you get in touch, it's worth checking whether your order is simply arriving in more than one delivery. If you've ordered more than one product type, they may be sent separately and can arrive on different days.
What are your delivery charges to the Channel Islands?
We do deliver our products to the Channel Islands, but understandably, there is an extra cost. All Channel Island orders will be charged £24.99. Deliveries to the Channel Islands are excluded from our "Free delivery over £299" offer.
What are your delivery charges to the UK?
- Standard Delivery - £9.99 or free when you spend over £299
- Next Day Delivery - £14.99
- Express Shutter Delivery - £19.99
What do I do if my parcel arrives damaged?
On the rare occasion that a parcel is damaged in transit, please sign as ‘damaged’ on the carrier’s note. If the goods inside are actually damaged rather than just the packaging, please contact customer services within 7 days of receiving the package.
What happens if I miss my delivery?
If for any reason you miss your delivery, the delivery company will leave their calling card with information on how to arrange a re-delivery at your convenience. A re-delivery will operate at no extra cost to yourself.
What if i'm not at home at the time of delivery?
If for any reason you miss your delivery, our delivery company will leave their calling card and information on how to arrange redelivery at a convenient time for you, for no extra cost.
What courier will you use to deliver my blinds?
Our carrier partners are Linear, DHL TNT, DX, DPD, IFS and Tuffnels. If your courier does not arrive or your package has gone missing, please contact our customer services team.
